Shipping & Payment
What are the shipping times?
US Orders: Most orders are generally produced and ready to ship within 5-10 days. This can increase to up to 20 during busy periods and sales periods. Generally you should use the delivery timeline as the expected delivery.
International Orders: Same as above for the production time. 5-10 days transit time for Canada, United Kingdom and Australia. Up to 10 working days transit time for Europe. Up to 21 working days transit time for the rest of the world.
You’ll receive an email containing your tracking number once your order is ready to be shipped.
Do you ship worldwide?
Yes, CatyDogy ships unique pet art to proud pet owners all over the world! No matter where you are, we can create you something incredibly special.
Will I receive a tracking number?
Yesm you will get a tracking number. We pride ourselves on outstanding customer support and total transparency about your order status. We’ll email you your tracking number as soon as it’s available.
If you haven’t received your tracking number after 14 days, please email us.
What payment methods do you accept?
We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more. We also accept PayPal payments.
Returns & Refunds
Do you offer refunds?
As your order is 100% unique and custom made for you and your pet, we cannot offer refunds. If you have a problem with your final product, please email us and we’ll do our best to make sure you’re happy.
If you received an incorrect or damaged item, let us know and we’ll send out a replacement as fast as possible! Note that while we do not refund faulty orders, we do replace them as quick as we can.
My order arrive damaged, what do I do?
Please contact us as soon as you notice the damage and/or defect. We will offer you a replacement and send it out to you as fast as we can.
Can I cancel my order if I change my mind?
We accept all cancellation requests made within 24 hours of placing the order, no questions asked.
Any cancellation request sent after this 24 hour window will be accepted at our discretion. If accepted, you will be subject to a 20% cancellation fee. This is because your artist will have been assigned and will have already spent time working on your artwork by this point.
Orders that have been sent to print cannot be cancelled under any circumstance.
No one is replying to my emails!
During busy periods such as the festive period, sales and promotions, we receive a lot more emails than usual. As such we request that you allow 2-3 days for us to get back to your initial email inquiry.
Note that we operate on a first-in first-out policy as well as a priority response system.
This means that you should only send 1 email enquiry. Sending a follow up a day or so later will actually send your email to the back of the queue, which neither of us want to happen!
Is there a contact number?
Currently we do not offer phone support but we hope to change this in next times.